Refund policy

Customer service: torkonorge@gmail.com.

14-day right of withdrawal

For online purchases, you have a statutory 14-day right of withdrawal from receipt of the goods, without giving a reason. The period starts the day after receipt. We do not offer an additional voluntary return period. Your mandatory rights under Norwegian law apply in all cases.

How to notify us

Give TØRKO a clear statement that you wish to exercise your right of withdrawal before the deadline expires. You can use the withdrawal form below or send another clear statement to torkonorge@gmail.com. Please include your order number and identify the goods concerned if possible. You do not need prior approval of the return to exercise your right of withdrawal.

Returns and return shipping

Send the goods back without undue delay and no later than 14 days after notifying us of your withdrawal. For ordinary withdrawal, you pay the direct cost of returning the goods, provided you were clearly informed of this before the purchase. We do not charge return or processing fees.

You may open the packaging and inspect the goods to establish their nature, characteristics and functioning. Unopened or original packaging is not a requirement for the right of withdrawal. Package the goods securely when returning them. If you handle them beyond what is necessary for such an inspection, you may be liable for any diminished value in accordance with the Norwegian Right of Withdrawal Act.

Refunds

We will refund the amount you paid, including any standard delivery charge, without undue delay and no later than 14 days after receiving your withdrawal notice. We will use the same payment method unless another method is expressly agreed at no cost to you. We may withhold the refund until we receive the goods or evidence that they have been sent back, whichever occurs first.

Faults, damage or defects

For faults, damage or defects, your statutory rights under the Norwegian Consumer Purchases Act apply. Contact torkonorge@gmail.com with a description of the issue and, if possible, your order number. Photos may help clarify the issue, but are not a condition for making a complaint.

You must notify us within a reasonable time after discovering, or when you ought to have discovered, the defect. This period can never be shorter than two months from the date you discovered it. The overall complaint period is two years, or five years for goods intended to last substantially longer than two years. The withdrawal period does not limit your statutory complaint rights.

TØRKO covers necessary costs for a justified complaint, including necessary return shipping. Repair, replacement, price reduction, cancellation of the purchase and any compensation are subject to the conditions of the Norwegian Consumer Purchases Act.

Withdrawal form

Complete and send this form only if you wish to withdraw from the contract. Use of the form is optional; another clear statement is also sufficient.

To: TØRKO, email: torkonorge@gmail.com.

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):

________________________________________________

Ordered on (*) / received on (*): ____________________

Name of consumer(s): ____________________

Address of consumer(s): __________________

________________________________________________

Signature of consumer(s) (only if this form is sent on paper): ____________________

Date: ____________________

(*) Delete as appropriate.

You can also find the official withdrawal form at regjeringen.no.