Privacy policy

Last updated: 8 October 2026

TØRKO operates this store and website, including all related information, content, tools, features, products and services, to provide you, the customer, with a tailored shopping experience (the “Services”). TØRKO is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use and disclose your personal information when you use, visit or make a purchase through the Services, or otherwise communicate with us. If there is a conflict between these Terms of Service and this Privacy Policy, this Privacy Policy governs the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used and disclosed as described in it.

Personal information we collect or process

When we use the term “personal information”, we mean information that identifies you or can reasonably be linked to you or another person. Personal information does not include information collected anonymously or anonymised so that it cannot identify or reasonably be linked to you. Depending on how you interact with the Services, where you live and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from that information:

  • Contact information, including your name, address, billing address, shipping address, phone number and email address.
  • Financial information, including credit card, debit card and bank account numbers, payment card information, account information, transaction information, payment method, payment confirmation and other payment details.
  • Account information, including your username, password, security questions, preferences and settings.
  • Transaction information, including the items you view, place in your cart, add to your wishlist, purchase, return or exchange, and your previous transactions.
  • Communications with us, including information you include in communications with us, such as when submitting a customer support enquiry.
  • Device information, including information about your device, browser, network connection, IP address and other unique identifiers.
  • Usage information, including information about your interaction with the Services, such as how and when you interact with or navigate them.

Sources of personal information

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, communicate with us or otherwise provide your personal information.
  • Automatically through the Services, including from your device when you use our products or services or visit our websites, and through cookies and similar technologies.
  • From our service providers, including when we engage them to enable certain technologies and when they collect or process personal information on our behalf.
  • From our partners or other third parties.

How we use your personal information

Depending on how you interact with us and which Services you use, we may use your personal information for the following purposes:

  • Providing, tailoring and improving the Services. We use your personal information to provide the Services to you, including fulfilling our contractual obligations, processing payments, fulfilling orders, remembering your preferences and items you are interested in, sending account notifications, processing purchases, returns, exchanges and other transactions, creating, maintaining or otherwise managing your account, arranging shipping, facilitating returns and exchanges, allowing you to post reviews and creating a tailored shopping experience, for example by recommending products related to your purchases. This may include using your personal information to further tailor and improve the Services.
  • Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending marketing, advertising and promotional communications by email, text message or post, and displaying online advertisements for products and services through the Services or other websites, including based on items you previously purchased or added to your cart and other activity on the Services.
  • Security and fraud prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate or take action regarding potentially fraudulent, unlawful, unsafe or malicious activity, protect public safety and secure our Services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We strongly recommend that you do not share your username, password or other login details with anyone else.
  • Communicating with you. We use your personal information to provide customer support, respond to you, deliver effective services and maintain our business relationship with you.
  • Legal reasons. We use your personal information to comply with applicable laws or in connection with legal proceedings, including requests from law enforcement or government authorities, to investigate or participate in civil proceedings or other legal summonses or procedures, and to enforce or investigate potential violations of our terms or policies.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes consistent with this Privacy Policy. Examples include:

  • With Shopify, vendors and other third parties who perform services on our behalf, such as IT administration, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping.
  • With business and marketing partners to provide marketing services and advertisements to you. For example, we use Shopify to support personalised advertising through third-party services based on your online activity with different merchants and websites. Our business and marketing partners use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to ask us not to share your information to display targeted advertising and marketing based on your online activity with different merchants and websites.
  • When you instruct, request or otherwise consent to our disclosure of certain information to third parties, such as to ship your products or through your use of social media widgets or login integrations.
  • With our affiliates or otherwise within our corporate group.
  • In connection with business transactions, such as mergers or bankruptcy, to comply with legal requirements, including responding to subpoenas, search warrants and similar requests, to enforce applicable terms of service or policies, and to protect or defend our Services, our rights and the rights of other users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve them. Information you submit to the Services is transferred to and shared with Shopify and third parties that may be located in countries other than yours to provide and improve the Services. To help protect, develop and improve our business, we also use certain enhanced Shopify features that use data and information originating from your interactions with our store, other merchants and Shopify. To provide these enhanced features, Shopify may use personal information collected through your interactions with our store, other merchants and Shopify. In these circumstances, Shopify is responsible for processing your personal information, including responding to requests to exercise your rights concerning its use of your personal information for these purposes. For more information about how Shopify uses your personal information and any rights you may have, read Shopify's Consumer Privacy Policy. Depending on where you live, you may also be able to exercise certain rights concerning your personal information through Shopify's privacy portal.

Third-party websites and links

The Services may contain links to other websites and online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, review their privacy and security policies and other terms. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness or reliability of information on them. Information you disclose in public or semi-public forums, including information shared on third-party social networking platforms, may also be visible to other users of the Services and/or users of those third-party platforms, without limits on its use by us or other third parties. Providing such links does not in itself imply endorsement of their content or owners or operators, except as described in the Services.

Children's data

The Services are not intended for children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with personal information, contact us using the details below to request its deletion. As of the effective date of this Privacy Policy, we have no knowledge that we “share” or “sell” (as those terms are defined by applicable law) personal information about individuals under 16.

Security and retention of your information

No security measures are perfect or impenetrable, and we cannot guarantee “perfect security”. Information you send us may also be insecure while in transit. We do not recommend using insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on various factors, such as whether we need it to maintain your account, provide the Services, comply with legal requirements, resolve disputes or in connection with applicable contracts and policies.

Your rights and choices

Depending on where you live, you may have some or all of the rights listed below concerning your personal information. These rights are not absolute, may apply only in certain circumstances, and in some cases we may decline your request as permitted by law.

  • Right of access. You may have the right to request access to personal information we hold about you.
  • Right to deletion. You may have the right to request deletion of personal information we hold about you.
  • Right to correction. You may have the right to request correction of inaccurate personal information we hold about you.
  • Right to data portability. You may have the right to receive a copy of personal information we hold about you and request its transfer to a third party, in certain circumstances and subject to exceptions.
  • Managing communication preferences. We may send promotional emails. You can opt out at any time using the unsubscribe option in our emails. If you opt out, we may still send non-promotional emails, such as emails about your account or orders.

If you live in the United Kingdom or the EEA, in addition to the rights above, you may exercise the following rights, subject to exceptions and limitations permitted by local law:

  • Objecting to and restricting processing. You may have the right to ask us to stop or restrict the processing of your personal information for certain purposes.
  • Withdrawing consent. Where we rely on consent to process your personal information, you have the right to withdraw it. Withdrawal does not affect the lawfulness of processing based on your consent before it was withdrawn.

You can exercise any of these rights as described in the Services or by contacting us using the details below. Visit https://privacy.shopify.com/en for more information about how Shopify uses your personal information and any rights you may have, including rights relating to data processed by Shopify.

We will not retaliate against you for exercising these rights. We may need to verify your identity before processing your requests as permitted or required by applicable law. In accordance with applicable law, you may appoint an authorised representative to make requests on your behalf. Before accepting a request from a representative, we require proof that you authorised them to act for you. You may also need to verify your identity directly with us. We will respond as soon as we can and in accordance with applicable legal requirements.

Complaints

If you are unhappy with how we process your personal information, contact us using the details below. Depending on where you live, you may have the right to appeal our decision by contacting us using those details, or to lodge a complaint with your local data protection supervisory authority. A list of the relevant EEA supervisory authorities is available here.

International transfers

We may transfer, store and process your personal information outside your country of residence.

If we transfer your personal information outside the EEA or the United Kingdom, we rely on recognised transfer mechanisms, such as the European Commission's Standard Contractual Clauses or equivalent contracts issued by the relevant UK authorities where applicable, unless the transfer is to a country determined to provide an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will publish the updated Privacy Policy on the website, update the “Last updated” date and provide notices as required by applicable law.

Contact

If you have questions about privacy or wish to exercise your privacy rights, contact TØRKO at torkonorge@gmail.com.