THE DVALIA CARE DESK
Frequently asked questions
Find answers about sizes, colours, care and ordering below.
Why choose a silk pillowcase?
100% Mulberry Silk has a naturally smooth surface for hair and feels soft against skin. A simple upgrade to your nightly routine.
Which sizes can I choose?
Measure your pillow in centimetres and compare both sides with the size selector.
How should I care for silk?
Hand wash gently in cool water with detergent intended for silk. Wash dark colors separately and hang to dry away from strong sunlight. Follow the care label supplied with your pillowcase.
Which colours are shown?
Explore the colour selector. Colours may look different on screen; final availability will be confirmed at launch.
How long does delivery take?
Estimated delivery is 1–2 weeks from ordering, including processing.
Where can I find return information?
Open the Returns page from the footer. Final ordering and return information will be available before launch.
What is included?
The selected set contains one or two pillowcases. Pillow inserts are not included.
What material is used?
100% Mulberry Silk · 19 Momme. Hidden zipper.
Are these product photographs?
Yes. The product images show the current pillowcase range. Colours may look different on screen.
What are the preview prices?
Preview prices are shown next to each set. Final local prices will be confirmed before orders open.
Does silk guarantee better sleep?
No sleep or health outcome is guaranteed. Fabric preferences vary.
How can I contact DVALIA?
Email support@dvalia.com or use the contact form.